Terms & Conditions
These Terms and Conditions (“Terms”) govern your use of the website located at https://montyslocksmith.ca (the “Site”), any locksmith services we provide (the “Services”), and any SMS/text-message program operated by Monty’s Locksmith Inc. (operating as Monty’s Locksmith, “we”, “us”, or “our”). By using the Site, requesting the Services, or subscribing to our SMS program, you agree to these Terms. If you do not agree, please do not use the Site or Services.
Part A — General Terms
A.1 Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract to use our Site or request Services. By using our Site or Services, you represent that you meet these requirements.
A.2 Services offered
Monty’s Locksmith provides locksmith and related services in the Greater Toronto Area, including residential lockouts, commercial locksmith services, automotive key programming, lock installation and repair, and related work. The specific scope, pricing, and timing of each job will be discussed with you directly by our dispatcher or technician prior to commencement of work.
A.3 Service requests and dispatch
When you call or otherwise contact us to request Services, you agree to provide accurate information (including your name, a working callback number, the service address, and a description of the job). We will dispatch a technician as soon as reasonably possible; estimated times of arrival (“ETAs”) are good-faith estimates only and may change based on traffic, weather, technician availability, or the nature of prior jobs.
A.4 Pricing, payment, and cancellation
- Service call-out fees, labour rates, and parts pricing will be communicated to you prior to work beginning. Additional charges may apply if the scope of work changes or unforeseen complications arise, and we will obtain your approval before incurring such charges where reasonably possible.
- Payment is due upon completion of the job unless otherwise agreed in writing. Payments are processed through our payment provider (Clover).
- If you cancel a dispatched service call while a technician is en route, a cancellation fee may apply to cover travel and dispatch costs. This fee will be disclosed to you at the time of cancellation.
A.5 Warranty and service guarantees
We stand behind our workmanship. Parts installed by our technicians carry the manufacturer’s warranty, and our labour is warranted against defects in workmanship for 6 months from the date of service, provided the lock, key, or hardware has not been subjected to abuse, tampering, or unauthorized modification. This warranty is your exclusive remedy for defective workmanship. All other warranties, whether express, implied, or statutory, including implied warranties of merchantability or fitness for a particular purpose, are disclaimed to the fullest extent permitted by law.
A.6 Limitation of liability
To the fullest extent permitted by applicable law, the aggregate liability of Monty’s Locksmith arising out of or relating to any Service or your use of the Site shall not exceed the amount you paid us for the specific Service giving rise to the claim. We will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of property, even if advised of the possibility of such damages.
A.7 Indemnification
You agree to indemnify and hold Monty’s Locksmith harmless from any claim, demand, or loss (including reasonable legal fees) arising out of (a) your breach of these Terms, (b) your misuse of our Services or the Site, or (c) your violation of any law or the rights of a third party. This does not limit any rights you may have under applicable consumer protection laws.
A.8 Intellectual property
All content on the Site — including our name, logo, text, images, and the “Monty’s Locksmith” brand — is owned by us or our licensors and is protected by Canadian and international copyright and trademark law. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.
A.9 Third-party links
The Site may contain links to third-party websites. We do not control or endorse those sites and are not responsible for their content or practices. Your use of third-party sites is at your own risk and subject to their terms.
A.10 Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the Site or Services after the change constitutes acceptance of the revised Terms.
A.11 Governing law and jurisdiction
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising out of or relating to these Terms or the Services will be resolved in the courts of the Province of Ontario, and you consent to the personal jurisdiction of those courts.
A.12 Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
Part B — SMS Program Terms
By providing us with your mobile number and consenting verbally during your service call, you agree to receive SMS text messages from Monty’s Locksmith about your service request. Consent is not a condition of purchase. Message and data rates may apply. See below for full program terms.
B.1 Program name and sender
Program name: Monty’s Locksmith Service Notifications
Sender: Monty’s Locksmith Inc., operating as Monty’s Locksmith
Contact: 647-850-7156 | info@montyslocksmith.com | 1450 Lodestar Road, Unit 7, North York, ON M3J 3C1
B.2 Program description
The Monty’s Locksmith SMS program sends transactional text messages related to a locksmith service you have requested. Messages may include:
- Service appointment confirmation
- Technician assignment and estimated time of arrival
- “On the way” and arrival notifications
- Job completion and invoice delivery notifications
This program is transactional and service-related. We do not send marketing or promotional SMS through this program.
B.3 How to opt in
You opt in by calling our dispatch line and verbally agreeing to receive SMS updates about your service request when our dispatcher asks for your consent. Your consent is recorded in our dispatch system along with a timestamp and the dispatcher’s identifier. We do not add anyone to this SMS program without their express consent.
B.4 Message frequency
Message frequency varies based on your service request but is typically 1 to 3 messages per service request. You will not receive ongoing messages after your service has been completed.
B.5 Message and data rates
Standard message and data rates from your mobile carrier may apply. Monty’s Locksmith does not charge you for these messages. Please check your mobile plan if you are unsure about your messaging rates.
B.6 HELP — getting assistance
At any time, reply HELP to any message from us and you will receive an auto-reply with our contact information. You may also reach us directly at 647-850-7156 or info@montyslocksmith.com.
B.7 STOP — how to opt out
You can cancel the SMS program at any time by replying STOP to any message from us. After you send STOP, you will receive one confirmation message acknowledging that you have been unsubscribed, and you will not receive further SMS from this program. Opt-out requests are processed immediately and, in any event, within ten (10) business days as required by Canada’s Anti-Spam Legislation (CASL). If you want to re-subscribe later, simply contact our dispatch line again and give verbal consent.
B.8 Supported carriers
The SMS program is supported on all major Canadian mobile carriers, including Rogers, Bell, Telus, Freedom Mobile, Koodo, Fido, Virgin Plus, and Public Mobile. Carriers are not liable for delayed or undelivered messages.
B.9 Privacy
Your mobile number and message content are handled in accordance with our Privacy Policy. We do not share your number with third parties for marketing and we do not sell your information.
B.10 Changes to the SMS program
We may modify or discontinue this SMS program at any time. Material changes to these program terms will be communicated to subscribers before they take effect where reasonably possible.
B.11 Compliance and complaints
This SMS program is operated in accordance with Canada’s Anti-Spam Legislation (CASL) and the Canadian Radio-television and Telecommunications Commission (CRTC) rules for commercial electronic messages. If you believe we have sent you a message in violation of CASL, please contact us first at info@montyslocksmith.com; you may also report the issue to the CRTC Spam Reporting Centre at fightspam.gc.ca.
Contact us
Questions about these Terms or our Services?
- Monty’s Locksmith Inc. (operating as Monty’s Locksmith)
- Email: info@montyslocksmith.com
- Phone: 647-850-7156
- Mail: 1450 Lodestar Road, Unit 7, North York, ON M3J 3C1
- Web: https://montyslocksmith.ca