Privacy Policy
Monty’s Locksmith Inc. (operating as Monty’s Locksmith, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our customers, website visitors, and SMS subscribers. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under Canadian privacy law — including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).
1. Who we are
The organization responsible for your personal information under this policy is:
- Monty’s Locksmith Inc., operating as Monty’s Locksmith
- Address: 1450 Lodestar Road, Unit 7, North York, ON M3J 3C1
- Phone: 647-850-7156
- Email: info@montyslocksmith.com
- Privacy Officer: Joseph Benzur
2. Information we collect
2.1 Information you provide directly
When you call us to request locksmith service, visit our website, or sign up for SMS notifications, we may collect:
- Full name
- Mobile phone number and other contact numbers
- Email address (if provided)
- Service address (pickup or job-site location)
- Vehicle details (year, make, model, VIN) for automotive locksmith work
- Property details relevant to the service (e.g., lock type, building type)
- Payment information collected at the job site (processed by our payment processor; see Section 4)
- Photos or documentation you share for service quoting or job completion
2.2 Information collected automatically
When you visit our website, we automatically collect certain technical information, including:
- IP address and approximate location
- Device type, operating system, and browser
- Pages visited, referring URL, and time spent on each page
- Interactions with our site (clicks, form submissions)
2.3 Information from third parties
We may receive information about you from partners such as roadside assistance providers, insurance dispatchers, or property managers who refer you to us for service.
3. How we use your information
We use your personal information for the following purposes:
- Service delivery: dispatching a technician, confirming appointments, providing ETA updates, invoicing, and following up on completed jobs.
- SMS notifications: sending you transactional text messages about your service request (appointment confirmation, technician assignment, on-the-way, arrival, and completion). See Section 5 for details.
- Customer support: responding to your questions, resolving disputes, and warranty service.
- Payment processing: collecting payment for services rendered.
- Legal and regulatory: complying with applicable laws, recordkeeping for tax and audit purposes, and cooperating with law enforcement where legally required.
- Security and fraud prevention: protecting our customers, technicians, and business from fraud, unauthorized access, and misuse.
- Website analytics and improvement: understanding how visitors use our website to improve our services and marketing.
4. How we share your information
We do not sell, rent, or trade your personal information. We share personal information only with the service providers and partners listed below, and only to the extent necessary to deliver the services you have requested.
- Twilio Inc. — SMS delivery and communication platform. Your mobile number and message content are transmitted through Twilio to deliver text notifications. Data may be stored in the United States. See twilio.com/legal/privacy.
- ServiceTorch — our dispatch, CRM, and job-management platform. Customer contact and service details are stored here to coordinate technicians.
- Clover (Fiserv) — payment processing. When you pay by card, your payment information is processed by Clover; we do not store full card numbers. See clover.com/privacy-policy.
- Google LLC — Google Analytics and Google Ads / conversion tracking on our website. Data is processed under Google’s terms; see policies.google.com/privacy.
- Professional advisors — accountants, insurers, and lawyers, where required for the operation of the business.
- Law enforcement, courts, or regulators — where disclosure is legally required (e.g., subpoena, court order, or statutory reporting obligation).
5. SMS program — consent, frequency, and opt-out
We send transactional SMS notifications only to customers who have requested locksmith service and have provided express consent to receive text updates during their initial phone call with our dispatcher. Your verbal consent is recorded in our dispatch system (ServiceTorch) along with a timestamp.
- Program name: Monty’s Locksmith Service Notifications
- Message types: appointment confirmations, technician assignment and ETA, on-the-way updates, arrival notices, and job completion.
- Frequency: typically 1–3 messages per service request. Frequency may vary based on the complexity of your service.
- Cost: standard message and data rates from your mobile carrier may apply. Monty’s Locksmith does not charge you for these messages.
- Opt-out: you can stop receiving messages at any time by replying STOP to any message. Unsubscribe requests are processed immediately, and in any event within ten (10) business days as required by CASL.
- Help: reply HELP for assistance or contact us at 647-850-7156 or info@montyslocksmith.com.
6. Data retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy and to meet our legal, tax, and regulatory obligations. In general:
- Customer service records: up to seven (7) years from the last transaction, consistent with Canadian tax recordkeeping requirements.
- SMS opt-in and opt-out records: minimum three (3) years, as recommended for CASL compliance.
- Website analytics data: up to twenty-six (26) months (Google Analytics default).
7. Security
We protect your personal information using reasonable physical, technical, and administrative safeguards appropriate to the sensitivity of the information. These include encrypted storage, access controls limited to authorized personnel, secure password practices, and regular review of our vendor’s security posture. No method of transmission or storage is completely secure; if we become aware of a material breach affecting your information, we will notify you and the Office of the Privacy Commissioner of Canada in accordance with PIPEDA’s breach notification requirements.
8. Your rights under PIPEDA
As a Canadian resident, you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Withdraw consent to our collection, use, or disclosure of your information at any time, subject to legal or contractual restrictions.
- File a complaint with us directly, or with the Office of the Privacy Commissioner of Canada at priv.gc.ca.
To exercise any of these rights, contact our Privacy Officer at info@montyslocksmith.com. We will respond within thirty (30) days as required by PIPEDA.
9. Cookies and tracking technologies
Our website uses cookies and similar technologies for analytics and advertising, specifically:
- Google Analytics — to understand how visitors use our site. You can opt out using the Google Analytics Opt-out Browser Add-on.
- Google Ads / conversion tracking — to measure advertising effectiveness and, in some cases, show you ads based on your visit. You can manage ad personalization at adssettings.google.com.
You can also disable cookies through your browser settings, though some features of our website may not function correctly without them.
10. International data transfers
Some of our service providers (Twilio, Google, Clover) store or process data in the United States. By using our services, you consent to the transfer of your personal information to these providers. We require our providers to protect your information to a standard comparable to Canadian law.
11. Children’s privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices or applicable law. Material changes will be posted on this page with an updated “Last updated” date. For significant changes affecting your rights, we will take reasonable steps to notify you (for example, by email or on our home page).
13. Contact us
For any questions, access requests, or complaints about this Privacy Policy or our handling of your personal information, please contact:
- Privacy Officer, Monty’s Locksmith Inc.
- Email: info@montyslocksmith.com
- Phone: 647-850-7156
- Mail: 1450 Lodestar Road, Unit 7, North York, ON M3J 3C1
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or priv.gc.ca.